Idéplanket Antispam policy

As a small web agency and webhotel since 1994, we know how much trouble spam creates for us all. It also slows down the internet for all users worldwide.

Everybody hates spam and we do everything we can to prevent it!

We do this both on our own sites and mailservers as well as on our clients websites and mailservers. Below are our antispam policy and we do inforce it on ourself and our a clients – for a better internet experience for everyone.

Anti-spam policy

Overview

In this document we set out our policies in relation to unwanted commercial communications, commonly known as spam.  Whilst spam filters, whitelists / blacklists and other technical measures are the most important anti-spam tools, a formal anti-spam policy can also help, demonstrating that we take spam issues seriously.  This policy document opens with a defamation of spam, and an assertion that we do not tolerate spam. It also covers our own spam filtering and reporting systems, the improper use of messaging facilities by users, and the sending of commercial messages by the operator.

 

1. Introduction

1.1 In the context of electronic messaging, ”spam” means [unsolicited, bulk or indiscriminate messages, typically sent for a commercial purpose].

1.2 We have a zero-tolerance spam policy.

 

2. Credit

2.1 This document was partly created using a template from SEQ Legal (http://www.seqlegal.com) and by Idéplanket Webagency.

 

3. Spam filtering

3.1 Our messaging systems automatically scan all incoming [email and other] messages and filter out messages that appear to be spam.

3.2 We may also report incoming email as spam. This can result in IP addresses and domain names being blacklisted.

 

4. Spam filtering issues

4.1 No message filtering system is 100% accurate, and from time to time legitimate messages will be filtered out by our systems.

4.2 If you believe that a legitimate message you have sent has been filtered out by our systems, please advise the message recipient by another means. Please also report the issue to: support@ideplanket.se. Thank you.

4.3 You can reduce the risk of a message being caught by the spam filters by:

(a) ALWAYS supply a subject to your mails. Very important!

(b) sending the message in plain text (instead of, or in addition to, HTML);

(c) removing any message attachments;

(d) avoiding the terminology and text styling typically used by spammers; and/or

(e) ensuring that your messages are scanned for malware before dispatch.

 

5. User spam

5.1 We provide a facility that enables users to send [email messages] OR [private messages] OR [[message type(s)]] to others.

5.2 Users must not use our messaging facility or any of our other services to store, copy, send, relay or distribute spam.

5.3 Full provisions concerning the use of our messaging facility are set out in [our website terms and conditions of use] that you receive when you become a customer of us.

 

6. Receipt of unwanted messages from us

6.1 In the unlikely event that you receive any message from us or sent using our systems that may be considered to be spam, please contact at us via the mailadress  support@ideplanket.se and the matter will be investigated.

 

7. Variation

7.1 We may amend this policy at any time by publishing a new version on our website.

 

8. Our details

8.1 This website is owned and operated by Idéplanket KB.

8.2 Our principal place of business is in Rimbo, Stockholm, Sweden.

8.3 You can contact us via our website contact form here. On our contact page you will also find info on how to contact us via post, phone or mail.

 

Updated 2018-01-11 by Idéplanket.

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